Small Business VoIP | Office Phone System In UK

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Save your money with small business VoIP phone systems

UK’s small businesses are always looking for cost-effective ways to manage their operations. Many of these companies are abandoning traditional office phone systems in favour of small business VoIP networks.

What Is Small Business VoIP?

Most people in UK have heard of small business VoIP but may not know exactly what it is. They know it’s some kind of digital phone system but don’t understand the mechanics. A small business VoIP uses a company’s existing internet connection to transmit voice the same way the network transmits data. The call is routed through VoIP service providers to get to the destination just like traditional phone calls are routed through the phone company central offices. VoIP is quite less expensive than other standard office phone systems, especially for long distance calls, and has a lot more flexibility. The VoIP handset for office phone carries the same telephone number regardless of location, so users can plug into the phone system from any location to make or receive phone calls. This VoIP system portability is not just limited to a UK based office building. An employee of a British company on travel can plug the handset into the hotel’s internet connection and automatically have calls routed to that phone.

Conversion to VoIP

To the average small business in UK, VoIP may seem like an esoteric technology that will be difficult to adopt. In fact, nothing could be further from the truth. Older telephone system equipment doesn’t become obsolete. Although there are dedicated VoIP telephones, the VoIP system can be used with traditional telephones. The operation of the VoIP office phone system is the same as a traditional system. Customers, vendors and other incoming callers dial the number just like they did before. They won’t even realize the office telephone system is changed. Outgoing calls also operate the same way and your employees won’t need to learn new technology just to make a phone call.

The only thing you need to learn is how to take advantage of the new found freedom and flexibility the office VoIP phone system offers. The One Number Follow Me feature that you can specify who and when people could reach you at which phone number; The Voice Mail that is sent to your UK cell phone so you can see it and listen to it at the right time; The Auto Attendant that directs the calls to the right person at different hour of the day; Employees working from home, even at different county, etc…

Downsides to VoIP

There are few limitations to small business VoIP over traditional office phone systems. The biggest concern is if your internet connection goes down you lose your VoIP phone service in UK as well. And the internet connection may have lag that isn’t noticeable in normal web surfing or downloading but makes two way conversations slow and frustrating. To overcome this problem, many business VoIP office phone systems in UK provide legacy phone ports so you can still connect a few traditional phone lines to the office system. The VoIP system will automatically route the calls to the best available one according to the pre-configured rules. So when the internet connection is down, the office phone service can still be available.

For UK based businesses that cannot afford to have dedicated IT personnel to keep their network always in its best shape, many small business VoIP phone systems again provide an alternative by using traditional phone network in house, and only using the Internet/network to provide VoIP service when it is necessary, like connecting to VoIP service providers or employees working at home using IP extensions. So even if the in house network connection is somehow affected by virus or malfunctioned equipment, the small business phone system can still function well. Overall, small business VoIP has far more advantages than disadvantages and some experts predict it is only a matter of time until analogue office phone systems go the way of the rotary dial.