Outbound Call Center | Outbound Call Centers | Outbound Call Center Services | Outbound Call Centre


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Outbound Call Center

Outbound call centers are contact centers that specialize in making outbound calls to homes and offices. They make these calls on behalf of organizations. Most of the calls that are made are to update records, to manage customer relations, make sales calls (cold calling), debt collection, up-selling or cross-selling to existing customers etc.

For example, banks like Capital One arrange for calling lists of potential customers and supply them to contact centers that specialize in making outbound calls to customers to sell them credit cards and other banking products. These outbound contact centers work in a high pressure environment as they have to convert these leads into customers. Their revenue may depend on the debt collected and sales completed. Also they have very stringent guidelines to follow.