Inbound Call Center | Inbound Call Center Services | Inbound Call Centers | Call Center Services

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Inbound Call Center

Inbound call centers are contact centers that specialize in taking inbound calls from customers calling in to enquire, seek advise, report something or plain and simple ask for help. These calls are routed to agents who specialize in taking such calls. These services have become very popular because of the scale of operations that can be managed well with inbound contact centers. Some of the services that inbound call centers provide are front end customer service, inbound catalogue sales, technical support, financial advice etc.

For example JC Penny and many other stores in the US and the UK have catalogue sales over the phone managed by inbound call centers. Customers are usually given one number to call and calls may be routed to contact centers in the same country or abroad. These numbers are usually toll free numbers to call.