Help Desk Help desk Outsourcing | Helpdesk Outsource | Outsource Helpdesk | Outsourcing Help desk | Outsourced

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Help desk Outsourcing

The helpdesk is the company’s first point of contact with its customers. Customers believe that they are speaking to the company when they speak to the helpdesk representative. The level of service they receive when they call the helpdesk decides the perception that the customer carries about the company.

Hence companies are looking at having the best possible interaction between the customer and the company by outsourcing to BPO’s specializing in such services. To engage in or maintain a front end helpdesk service for thousands of customers is expensive and quite a daunting task. This is simplified by deploying an outsourcing company to do the job for them. Beside most BPO’s have the best in class cutting edge technology, expert staff and up to date systems which help them in providing world beating customer service. They have targets such as FTR (First Time Resolution); CSAT (Customer Satisfaction) scores that help companies monitor and control the performance of the BPO’s.