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Outsourcing vendors are companies offering business process outsourcing solutions. They do contractual work for companies who are looking to reduce their costs and increase their operational efficiency. They offer a wide variety of services such as HR outsourcing, IT outsourcing, software outsourcing, sales and marketing outsourcing, call center outsourcing, legal process outsourcing, knowledge process outsourcing etc. Vendor evaluation is also very critical to any company that is looking to outsource their business operations abroad. Some things that should be kept in mind before entering into a contract are:
- Scalability of the processes
- Price advantage and levels of service agreed
- Terms of the contract with respect to the rules and laws that need to be followed
- Penalties with regards to nonconformance to performance guarantees
- Training and Retraining costs
- Security, Privacy, and Continuity terms
- Headcount management
- The level of language skills required ( to help you decide on the offshore destination)
It is also critical to have the right business vision, select the right offshore destination, with the right BPO vendor and signing a well defined BPO contract will ensure that your business gets the most out of outsourcing.
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