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Call Center Outsourcing
Call center outsourcing became popular with companies who wanted to provide round the clock service to their customers, manage their customer relationship better, cut their contact center costs and increase their customer base. Call centers at other locations helped businesses provide 24×7 customer service to all its customers, employ higher number of people to work on their sales operations and save up huge sums of money.
The most popular operations that have been outsourced to call centers are the Banking, Financial Services, Insurance, Sales and Marketing, Mortgages and Customer Relationship Management (CRM). India is a popular destination for call center outsourcing as it has over a 100 call centers with skilled English speaking manpower that is cheaper and best infrastructural and technological capabilities.
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