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BPO Hubs or outsourcing hubs are places around the world that have concentrated outsourcing activity. In other words, they are countries/cities where major outsourcing companies are located. For a large part of the past decade countries like India and China ruled the BPO space.
India still is the BPO industry leader with almost 63% of the offshore outsourcing pie. However the recent years have seen some of the less popular destinations make their mark and give tough competition to India. They are Eastern Europe, Morocco, Egypt and South Africa. Many other countries are also trying to develop BPO capabilities to cash in on the outsourcing business.
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